General policies

Return & Exchange Policy

We truly insist on providing high valuable products, and to ensure our customers satisfaction. Therefore, we also acknowledge that there might be times that our customers need to exchange or refund the product bought at that point and for this reason, if our customers decide to change their choice within 14 days from the purchase date, we agree on exchanging or returning the product with the following Terms & Conditions apply:

• If the product is in good condition & the availability of receipt from that particular order/s along with the product packaging that it could be replaced in our showrooms. Otherwise, it can’t be exchanged or returned if there’s no sign of product damage upon purchase.
• Return & Exchange for electronic devices or smart watches are strictly prohibited upon opening it from the packaging or using it unless it had damage from the beginning while purchasing. Hence, we have the right not to accept the return.
• Returning or exchanging the product while it’s on special promotion or sale is strictly prohibited.
• Cash Refund will be made on the same day upon purchase.
• Refund through bank (K-Net, Visa, Master Card) requires not less than 4-6 weeks based on the bank’s policies & H&S Store isn’t responsible for this delay.
• Customer has the right to exchange the product/s with coupons, having similar purchase value.
• Gift certificates are non-refundable.

Warranty (T&C)

• Warranties differ from one another based on the policies set by certified distributors of the product inside or outside of Kuwait.
• Warranty will be suspended if the product is broken or any part of it damaged upon purchasing period.
• Every product (warrantied) duration of it is mentioned on the receipt & customer has the right to return the receipt before it expires.
• Charges will be made upon fixing of that particular product after the expiry of warranty.
• For more information, kindly refer to our staff members in our showrooms or through our call center +965 22424222 for more details & warranty choices, duration & return policy before purchasing.

Product Delivery Instructions (Warranty)

Procedures differ from one another based upon the agreement with the distributors inside & outside Kuwait:

• (1st Type) T&C for Certified Distributors:

Repair & exchange (under warranty) in certified distributors repair centers for products like (Phones, Computers, Smart Watches, Earphones/Headphones & Sport Watches). Therefore, H&S has no right to deliver these products to the distributors for repairing, exchanging or sending it to the repair center hence the customer should get back to them accordingly.

• (2nd Type) for H&S Showrooms:

Repair & exchange (under warranty) in H&S Showrooms is through the following instructions:

If the issue was from the factory or visible to be fixed directly, or if the product is out of stock in showroom. Customer has the right to exchange with different product weighs the same price value or wait until it becomes in stock. If the product is damaged from the factory with no visibility & needs to be repaired, it will be received from the customer & will be taken under maintenance within 48 hours (Based on the product) from the date of receiving it upon providing receipt of proof which eventually reaches customer satisfaction & following amendments.

CHANGES & CANCELLATIONS

If you wish to cancel or modify your order, please send an email as soon as possible to [email protected] We will make every effort to accommodate your request. However, once an order has been submitted cannot be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment.If you would like to purchase a different product, please contact our Call Center : +965 22424222

ERRORS & INACCURACIES

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not always possible to ensure that any website is completely free of human or technological errors relating to typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been submitted and to change or update information at any time without prior notice.